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The Supervisory Training & Management Development courses are designed to teach managers to relate to their employees in such a way as to manage them while also achieving the organization's goals and objectives. The courses cover topics such as essential skills of leadership and communication, coaching job skills, delegation, improving work habits, effective discipline, managing complaints, supporting change, conflict resolution, giving performance feedback, and communicating to superiors. One of the main goals of these courses is to train managers to retain good employees and encourage self-esteem building and confidence.